ITIL Processes Research
IT Service Delivery
- Service Portfolio Management
- Financial Management
- IT Service Continuity Management
- Availability Management
- Capacity Management
- Security Management
IT Service Support
- Service/Help Desk
- Request Management
- Incident Management
- Problem Management
- Access Management
- Event Management
- Configuration Management
- Change Management
- Knowledge Management
- Release Management
Enterprise Management Associates provides in-depth research and advice on key ITIL topics such as CMDB Systems, Service Catalog, Service Level Management, Business Service Management, and Service/Help Desk.
In addition, we recognize that ITIL touches every area across the IT management spectrum. That's why EMA analysts and consultants also provide insight into ITIL Processes from the perspective of our other IT management coverage areas. For example, our Network Management team tracks trends in Network Change & Configuration Management while our Systems Management team covers issues related to Systems Change & Configuration Management. Our Application Management team focuses on Incident and Problem Management at the application level while our Service Management team addresses these disciplines from the IT services perspective.
Related EMA Services
Want help with ITIL Processes? Learn more about these EMA services:
