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| EMA Announces IT Management Webinars for May |
Topics include latest trends in Service Desk, SLM and BSM, Business Service Performance, Virtualization, CMDB, IP telephony as a Service and IT GRC
BOULDER, Colo., April 30, 2008 – Enterprise Management Associates (EMA), a leading IT management research and consulting firm, today announced it will host a number of free Webinars focused on IT management during the month of May 2008.
The EMA™ Webinars set for May include:
Thurs. May 1, 2008 – 2 p.m. Eastern
Expanding IT Support Staff Capabilities While Reducing Workloads
EMA analyst Steve Brasen and Nathan McNeill, co-founder and vice president of product strategy at Bomgar will explore new methods that can improve the efficiency and responsiveness of help desk support organizations.
Tues., May 6, 2008 – 12 p.m. Eastern
SLM and BSM: The Future of IT Management. Are You Ready?
Lisa Erickson-Harris, research director at EMA, and Jimmy Augustine, vice president of marketing at ASG, will discuss the latest trends in Service Level Management (SLM) and Business Service Management (BSM). They also will discuss the growing investment in BSM and what is driving the growth.
Tues., May 13, 2008 – 12 p.m. Eastern
Managing Business Service Performance in a Virtual Environment
Andi Mann, EMA research director and ASG CTO and SVP of business development, John Connor will discuss some of the key ways to manage business service performance in a virtual environment, avoid pitfalls and align virtualization with business needs.
Thurs., May 15, 2008 – 2 p.m. Eastern
Virtualization and Management: New Research Highlights
EMA research director and virtualization expert Andi Mann will discuss the findings from his most recent study. He will touch on virtualization market trends from 2006-2008, the future for virtualization and best-practice recommendations for IT professionals and vendors.
Wed., May 21, 2008 – 2 p.m. Eastern
How to Show Value for Your CMDB Deployment: Some Do’s and Don’ts for Optimizing Your Investments
During this 1-hour event, EMA vice president Dennis Drogseth and N(i)2 director of business solutions strategy Joseph Bondi will examine effective metrics for assessing Configuration Management Database (CMDB) deployments to optimize time-to-value.
Thurs., May 22, 2008 – 2 p.m. Eastern
Best Practices for Managing IP Telephony as a Service
Larry Burton, EMA senior analyst, and PROGNOSIS global product manager, John Dunne, will lead this one-hour Webinar. They will discuss the unique service level management challenges posed by the use of IP telephony and the convergence of telephony, video and data into a single, unified communications backbone.
Wed, May 28, 2008 – 2 p.m. Eastern
Defining IT Governance, Risk and Compliance in the Real World: Issues, Challenges and Keys to High Performance
EMA research director Scott Crawford will define what IT GRC means to real-world practitioners and share highlights from Enterprise Management Associates’ extensive 2008 survey on IT GRC.
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm’s extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit www.enterprisemanagement.com.
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